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How To Find The Right Maid Agency in Singapore (2022)

Are you looking for a helper? Check out How to Find the Right Maid Agency in Singapore before you get started!

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How to Find the Right Maid Agency in Singapore

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How To Find The Right Maid Agency In Singapore

It’s a big deal when you hire a maid for the first time. Know what to expect from your house guest, such as how you should greet her, and be prepared for any kind of response.

If you are looking for someone to do the chores around the house, the Employment Agencies and Personnel Search (EA Directory) is a great resource. There are certain technical terms used by MOM that define a maid agency’s service and performance quality and we will go over them quickly.

1. Retention Rate

It is the rate of agency-appointed FDWs who stay with the same employer for at least a year. The higher the retention rate, the better it is. The average industry retention rate as of 2020 is 48 percent. Retention rates in the 50s or 60s are considered high and thus more desirable.

2. Transfer Rate

The percentage of FDWs that have been transferred to three or more employers within a year is called the Transfer Rate. The lower the transfer rate is, the better. The average transfer rate in the industry is 1.78%), so make sure that the agency you are considering has a lower transfer rate.

3. Placement Volume

The number of work passes that an agency applies for within a year is referred to as the placement volume. The number of FDWs that pass the agency’s screen process in one year is another way of looking at this. The average for the industry in 2020 is 36.

If you want to hire a replacement maid, a higher placement volume will help you as the agency will have more workers and resources to help you. The bigger the agency maid is, the higher the placement volume is. Depending on the company you work for, you may experience longer waiting periods for your requests to be processed.

4. Number of years in operation

How long the agency has been operating with an active license is the experience. There is probably a good reason why an agency has been operating for a long time.

It doesn’t make sense to equate experience with service quality in the case of newer maid agencies. You should always check the previously mentioned factors along with the experience to make sure that you are hiring the right maid agency.

More Information Before Hiring Your First Maid

Singapore’s Employment Agency (MOM) sets the employment guidelines for all domestic workers and maids. Maids must abide by the requirements of MOM, which includes a minimum monthly wage, working hours and daily breaks.

The maid’s home country sets the minimum monthly wage and the daily break. For the FDW levy, expect to pay S$300 per month for your first maid and S$450 for additional maids. If you have a young child, elderly person or person with disability in your household, you may be eligible for a concession of S$60 per month. You can check if you’re eligible for the concession by checking MOM’s guidelines.

Costs You Should Consider Before Hiring Your Maid

Hiring a maid on your own can be time-consuming and tedious. Fortunately, the best maid agencies in Singapore can help you save time, money, and ensure a good working relationship with your new helper.

Aside from the maid’s salary and the FDW levy, you also have to consider the living expenses. It costs about S$200 per month to cover a maid’s living expenses. Be wary when you find maid agencies that promote suspiciously low agency fees, as they may be making up for it by charging the maids with higher placement fees.

Make sure to get a written contract from the agency and to have an open and honest relationship with them. If you need to ask for a cost breakdown, ask them for it!

MOM wants employers to hire qualified maids, but first they have to verify if you’re able to provide the required living allowance and FDW levy, as well as whether you’re capable of handling the responsibilities and duties of an employer.

Conclusion On Hiring Your Maid

MOM says there are over 4,000 maid agencies in Singapore. We understand how difficult it can be to find the Singapore maid agency that perfectly suits your needs.

It includes attending the employer’s orientation programme, submitting all the legal paperwork, and paying all the necessary fees and dues. You can check the official MOM website for more details.

If you’re ready, check out Best Maid Agencies in Singapore!

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